Last updated 23 October 2026

Refund Policy

We want you to be happy with Kestrel Journal. If it is not for you, you can have your money back.

14 days, no argument

Email support@kestreljournal.com within 14 days of buying the licence, with the email address you used and your order number if you have it. We will refund the licence price in full. We may ask what did not work, but you do not have to say.

What happens to your licence

A refunded licence key is revoked. The app is a local program, so your journal stays on your device and you can export it first. Coach access for that key ends.

Coach credits

• Credit packs you bought and have not used can be refunded within 14 days of that purchase.
• Credits that have been used cannot be refunded, because each review has already been generated and paid for.
• The starter credits that come with a licence are part of the licence and are covered by its refund.

How the money comes back

Refunds go back to the original payment method through our payment provider, Lemon Squeezy. After we approve it, the time it takes to appear depends on your bank or card issuer, typically a few business days.

Something not working?

If the app has a fault, tell us. We would rather fix it than refund you, but a refund is yours if you prefer it.

Your legal rights

This policy is in addition to your rights under consumer law, including the New Zealand Consumer Guarantees Act 1993 where it applies. Nothing here takes those away.